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De-escalation Training
Event Overview
A focused overview of practical communication tactics to defuse tense encounters before they escalate. Grounded in the Surviving Verbal Conflict® framework and UKPD field experience, the session emphasizes tactical empathy, brief deflection language, and clearly stating the “why” behind requests.
Participants will learn to:
- Spot early verbal and non‑verbal indicators of escalation.
- Use respectful deflectors to acknowledge emotion and redirect behavior.
- State policy and safety rationale using clear “commander’s intent.”
- Offer options and fair consequences; confirm decisions.
- Know when to disengage, call for assistance, and document.
The in person event will be facilitated by Officer Michael Culver and will be held from 4:00 PM – 5:30 PM in Room 191 of the Gatton Business & Economics Building.
Event Details
Date
March 10, 2026
Time
4:00 pm - 5:30 pm
Cost
Free
Location
TBD
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